Who are we?
Diapoint was founded by Pamela Durant, the mother of a child with Type 1 Diabetes.
Our mission is to support people with diabetes and those who support them. This includes enabling people to embrace the condition. In alignment with this mission, the Diapoint online shop offers a range of cool diabetes products and accessories for people with diabetes. We hope you enjoy them.
Shipping and Return FAQs:
1. Can I return a product if it is damaged or if the order is incorrectly filled?
In the unlikely event that any product you have purchased from us is damaged or an order is incorrectly filled, then you may return your product. If the product is returned unused and in its packaging, you may be eligible for a refund.
2. How much time do I have to open a return request?
We accept return/exchange requests within 15 days from the date of purchase.
To be eligible for an exchange, your item must be unused, in its original packaging and in the same condition that you received it.
3. What if I have received a wrong size other than the one I ordered?
4. What are the items that cannot be returned?
Items that are used or not in the same condition and packaging as you received it.
Specific categories like inner wear, lingerie or underwear or anything that is required to stay sanitary for use.
Items which have been used.
Products that have been tampered with.
Products with missing labels or accessories.
Gift cards or stationery.
5. What is the process of return or exchange and refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 working days, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days. (Please note that the time may vary depending on your bank or credit card company.)
6. What are the payment methods available?
At the moment, we accept all credit/debit cards. If you have any specific requirements like bulk order etc, let us know and we may be able to arrange a different payment method.
7. What can I do if I haven’t received a refund yet?
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will try to help.